AI in Service Sector of India

Conducted under a closed-door format and governed by the Chatham House Rule, the roundtable seeks to move beyond broad discussions of AI towards an actionable policy architecture that channels its transformative potential in India’s services sector into inclusive, outcome-led growth. Discussions will explore the evolving role of IT services and Global Capability Centres, balancing automation risks with workforce transformation, integrating AI into Digital Public Infrastructure, measuring actual AI diffusion rather than mere deployment, and enabling start-ups to develop innovative products and solutions. Bringing together policymakers, industry leaders, researchers, and technology experts, the roundtable aims to identify practical policy priorities and implementation pathways. Its key objective is to develop an operational roadmap that aligns public infrastructure, private capital, technological innovation, and employment generation, ensuring that AI adoption translates into tangible economic and social outcomes and contributes meaningfully to India’s broader development ambitions under Viksit Bharat 2047.